Privacy Policy

MERIDIAN POST – CORPORATE POLICIES

MERIDIAN POST is a premier supplier of luxury carpets, textiles, and leather goods based in Dubai, serving both wholesale clients and retail customers across the UAE and internationally. We are committed to delivering exceptional quality, craftsmanship, and service, with a deep understanding of the region’s discerning taste for premium materials and design.

Contact Information:

  • Address: Court Tower, Business Bay, Dubai, UAE
  • Phone: 0569427754
  • Email: meridianpost7@gmail.com

Corporate Culture & Values

Our Mission
To curate and supply the finest carpets, textiles, and leather goods, blending timeless craftsmanship with modern elegance while upholding the highest standards of integrity and service.

Our Values

  • Quality First: We source and supply only materials that meet rigorous quality standards, ensuring durability and beauty in every product.
  • Client-Centric Approach: We believe in building long-term relationships with our clients through transparency, reliability, and exceptional after-sales support.
  • Integrity & Compliance: We operate in full compliance with UAE laws, including Federal Law No. 15/2020 on Consumer Protection, which mandates fair trade practices and protects consumer rights in all commercial transactions .

Operational Policies

1. Delivery Policy

Local Delivery (UAE)

  • Standard delivery within 2–3 business days for in-stock items to addresses across the UAE .
  • Free Delivery Policy: Free doorstep delivery is available within Dubai city limits for orders meeting a minimum value threshold (as specified at the time of purchase).

International Delivery

  • We ship globally via sea and air freight. Lead times vary by destination, typically ranging from 7–21 business days.
  • Tracking: Customers will receive a Bill of Lading or tracking number once the shipment is dispatched from our Business Bay facility.
  • Duties & Taxes: For international exports, the recipient is responsible for any local customs duties or taxes.

Note: Delivery timelines are estimates. MERIDIAN POST is not liable for delays caused by third-party shipping carriers or circumstances beyond our reasonable control. Under UAE law, suppliers must provide consumers with clear information about delivery terms and conditions .

2. Cancellation, Return & Exchange Policy

In accordance with UAE Federal Law No. 15/2020 on Consumer Protection, which requires suppliers to establish and communicate clear policies regarding refunds, returns, and cancellations , we maintain the following policy:

Return & Exchange Timeline

  • Returns or exchanges must be initiated within 7 days of delivery.

Condition for Returns

  • Items must be in their original packaging, unused, and with all tags/seals intact.

Wholesale Orders

  • Due to the nature of bulk trading, returns are generally only accepted for manufacturing defects or shipping errors.

Non-Returnable Items

  • Custom-designed fashion pieces and cut-to-size moquettes (carpets cut to specific dimensions) are non-returnable, as these are bespoke items made to client specifications.

Refund Processing

  • Approved refunds will be processed using the original payment method within a reasonable timeframe after the returned goods are inspected and accepted.

3. Warranty Policy

Carpets & Textiles

  • We offer a 6-month limited warranty against manufacturing defects (e.g., stitching failures or significant discoloration) from the date of delivery.

Leather Goods

  • Our leather products carry a 1-year warranty on hardware (e.g., zippers, buckles) and structural integrity.

Limitations

  • This warranty does not cover normal wear and tear, accidental damage, improper cleaning or maintenance, or damage caused by misuse.

Claim Process

  • To make a warranty claim, please contact us at meridianpost7@gmail.com with your order details and photographic evidence of the defect. Claims will be assessed in accordance with UAE warranty regulations, which mandate that suppliers provide consumers with warranty documentation and honour their warranty obligations .

4. Privacy Policy (Client & Commercial Data Protection)

Legal Compliance
This Privacy Policy is established in accordance with:

  • UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL), which establishes a comprehensive framework for safeguarding personal data in the UAE .
  • Federal Law No. 15/2020 on Consumer Protection, Article 7, which stipulates that personal data collected from consumers must be protected and not used for unauthorized marketing purposes .

4.1 Data Collection & Use

  • We collect personal information (name, phone number, email address, delivery address) solely for order processing, delivery, and business communication.
  • We do not sell, rent, or share your personal data with any third parties for marketing purposes without your explicit prior consent .

4.2 Data Security

  • We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure, as mandated by the PDPL .

4.3 Your Rights Under UAE Law
Under Federal Decree-Law No. 45/2021, you have the following rights regarding your personal data :

  • Right to Information – to obtain information about how your data is processed
  • Right to Correction or Erasure – to request correction or deletion of inaccurate or incomplete data
  • Right to Restrict Processing – to request restriction of data processing
  • Right to Stop Processing – to object to and stop the processing of your data, particularly for direct marketing purposes

To exercise these rights, please contact us at meridianpost7@gmail.com.

4.4 Website Cookies & Embedded Content

  • When you visit our website, cookies may be used to enhance your browsing experience and analyze traffic patterns.
  • Our site may include embedded content (e.g., videos, images) from third-party platforms. These external websites may collect data about you and use their own cookies. We recommend reviewing their privacy policies separately.

4.5 Telemarketing Regulations
We comply with Cabinet Decision No. 56 of 2024 concerning the regulation of telemarketing practices. Any marketing calls made by us will adhere to the permitted calling hours (9:00 AM to 6:00 PM) and will not contact consumers whose numbers are registered in the ‘Do Not Call Registry’ (DNCR) managed by TDRA .

5. Website Policy (Terms of Use)

Intellectual Property

  • All content on this website, including images, text, and product descriptions, is the property of MERIDIAN POST and protected by copyright laws.

User Responsibility

  • Clients are responsible for providing accurate information for order processing and delivery.

Security

  • Our platform employs industry-standard encryption to protect your transaction data.

Governing Law

  • These terms and conditions are governed by the laws of the United Arab Emirates and are subject to the regulatory framework of the Dubai Development Authority (DDA).

For any questions regarding this policy, please contact us at meridianpost7@gmail.com or call 0569427754.

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